By admin on February 29, 2012
Whether you own a business and you’re looking for a better merchant account or you’re a start-up, credit card processing will make your life a lot easier. Before choosing a merchant account, make sure you look for the following:
1. Merchant Account Services
Choose a merchant account service that offers you an assortment of credit card processing services. A good merchant account service will specialize in a variety of services including E-commerce Merchant Accounts, mail order merchant accounts and even mobile Credit Card Processing for Wireless Merchant Accounts. Additionally, a good merchant account service will offer customers the best system that will include real-time account access, software terminal integration and payment gateways.
2. Customer Service & Support – 24/7
Behind every good company is a good customer service and support team. There comes a time in every small business owner’s life that he or she will need to contact customer support. It is vital that you choose a credit card processing merchant that has a good customer support team. Being able to take credit card orders is the life blood of your business. If you can’t process credit card orders – you basically don’t have a business. If your products or services are in high demand and your potential customers are unable to make purchases, they will more than likely go with one of your competitors.
Before signing up with any merchant provider, make sure they provide customer support 24 hours a day, 7 days a week. You may want to even place a test call during after hours and check to see if anyone answers your call. A customer support department should cover three separate areas:
● Technical support
● Account services
A reliable merchant account service will provide you with more than way of contacting them, such as by phone and email. Some will offer support through chat. Avoid any company that charges a fee for customer support. Customer support should always be for free.
If you want to avoid any surprises, such as sudden spikes in your bill, make sure the merchant account provider clearly states their fees. You should know ‘exactly’ what your charges are going to be. Also check their contract terms, some providers may charge a termination fee if you decide to cancel service.
Often times, many entrepreneurs will blindly choose a provider based solely on cheap fees. Remember, just because a merchant account provider charges the cheapest rate in town doesn’t mean there aren’t other fees involved. Make sure you conduct further research before selecting a merchant provider. The goal should be to find an affordable merchant account service provider that provides affordable rates along with exceptional customer service.
To learn more about credit card processing and merchant account services, feel free to contact me at: firstname.lastname@example.org
Posted in Merchant Account